# Orange Customer Services
Grrr!
I needed to call Orange Customer Services… my phone keeps coming up with “No Service”, its happening every day - sometimes twice a day. It is in this state for at least an hour each time. When it is in this state nobody can call it, in fact its even worse - it comes up with “No such number”. Then when it reconnects to the network on my side, people can phone again. I have no idea whats going on there.
So I decided to call Orange on 150 earler, got through to the right bit… and had to hold - fair enough. So I waited, it went through the first 4 songs, then started to iterate (thats loop for those who don’t know)… and I waited on hold (not talking to anyone) for 3 hours! That does prove I have dedication, but it shows that they can’t answer in 3 hours, seriously if I was in a queue for 3 hours that would mean a hell of a lot of people were in front of me, and surely they wouldn’t have waited as long?!?!?!?!?!!!!??!!?!? So three hours later, and I haven’t got my problem sorted… I have emailed two of their departments, and am awaiting a reply… if I don’t get a reply by later/tomorrow then I will call again.
(for those who don’t know - Orange are a mobile/cell phone company in the UK, and they are supposed to be quite good)
So at the moment I am a bit annoyed… hopefully online radio will calm me down.
Daniel.
technorati tags:orange, mobilephone, cellphone, customerservice, callcentre, onhold
August 25th, 2006 at 3:59 pm
I just got a call from them:
” “We got your email, and theres really nothing we can do about - the phone must have entered a black zone” - I said: “even if I am in the same place?” - she said: “well yes, but there are so many reasons for this happening, we really can’t do anything about it”
So doh!